Daviess County Central Dispatch Accepting Director Applications

Candidates must be at least 21 years of age, be a US citizen, possess a valid driver’s license and submit to a background check.

Starting salary $45,144 plus longevity.

Other benefits may include

• Vacation, sick, and personal days, holiday pay, along with the opportunity for overtime

• Retirement plans

• Health insurance

• Vision and dental plans

• Life insurance

Ideal candidate would have:

• Prior supervisor experience in a call center/dispatch environment

• Be self-motivated, independent, and success oriented

• Strong communication, interpersonal, and conversational skills

• Well-organized

• Live within in a 50-mile radius of the county seat.

Work location will be Washington Indiana, Daviess County.

Individuals interested should submit a résumé, along with any other relevant documents, to chiefdeputy@dcsheriff.com by October 22, 2021.

Job description, duties and other info is listed below.

DUTIES:

Oversees department operations, including E-911, Emergency Medical Dispatch, and Computer Aided Dispatch, such as periodically analyzing workload, reviewing position documentation, interviewing candidates and making hiring decisions, evaluating job performances and determining significant changes in responsibilities, reviewing salaries and recommending promotions, transfers, or demotions, and communicating and administering personnel programs and procedures.

Supervises assigned staff, including providing orientation and training, planning, delegating, and controlling work assignments, establishing specific work goals, maintaining discipline and

recommending corrective action as warranted, and keeping supervisor and assigned staff

informed of organizational developments.

Assists in directing in-service training of department staff.

Assists in developing and implanting quality assurance program stipulating proper protocol in responding to medical, police and fire calls.

Develops and revises department standard operating policies and procedure as needed.

Responds to inquiries and complaints regarding department operation and personnel, and periodically speaks to community groups regarding department operations as requested.

Prepares and administers department budget, including authorizing expenditures for payroll, supplies, and equipment as needed.

Monitors and updates radio and tower licensing for base stations and frequencies as required, and coordinates repair and updating of City and County radio systems.

Maintains and compiles data, prepares and submits various reports as required, such as operations, financial, personnel, and annual department budget. Keep Commissioners and Central Dispatch Board fully advised on all aspects of communication center.

Provides Statewide 911 Board with budgetary and operational data that impacts funding from State to County funding levels.

Serves as member of various committees and works closely with numerous Daviess County organizations.

Attends state/national meetings and prescribed training programs for certifications in specialized areas.

Serves on 24-hour call for emergencies. Performs related duties as assigned.

I. JOB REQUIREMENTS AND DIFFICULTY OF WORK:

High school diploma, with minimum of three (3) years’ experience in 911, emergency medical, or public safety. Associates degree or equivalent training and experience in Public Administration preferred.

Completion of forty (40) hour Communications Officer training program or equivalent.

Possession of or ability to obtain and maintain possession of all required certifications, including, but not limited to:

Required certifications:

First Responder/CPR,

IDACS/NCIC,

Emergency Medical Dispatch,

Recommended certifications within 12 months:

Emergency Medical Dispatch -Quality Assurance,

Emergency Fire Dispatcher,

Emergency Fire Dispatchers-Quality Assurance,

Emergency Police Dispatcher,

Emergency Police Dispatcher-Quality Assurance,

NIMS 100, 200, 300,400, 700, 800

Ability to obtain at least 2 of the following certifications within 24 months:

Communication Manager Certification Program (NENA)

Emergency Number Professional certification (NENA)

Certified Public-Safety Executive (APCO)

Registered Public-Safety Leader (APCO)

Ability to join professional 911 organization National Emergency Number Association (NENA), Association of Public Safety Communication Officials (APCO)

Ability to meet all employer and Department hiring requirements, including passage of a drug test.

Thorough knowledge of standard practices, procedures, rules and regulations of the Department and ability to establish and implement department policies, directives and general orders.

Complete knowledge of community geography and ability to read maps, use emergency code terminology, and quickly, clearly and calmly respond during stressful situations.

Practical knowledge of area law enforcement, EMS, and fire demands, and ability to physically perform essential functions of the position.

Working knowledge of County and Department budget processes and ability to prepare and administer Department budget and maintain complete and accurate financial records.

Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare detailed written reports.

Working knowledge of current training programs and ability to develop and direct training of Department personnel.

Knowledge of basic filing systems and ability to create and maintain accurate and complete department files/records.

Ability to type with speed and accuracy and properly operate a variety of standard office equipment, including computer, transcriber/Dictaphone, radio, calculator, radio recorder, and telephone recorder.

Ability to oversee department operations, including E-911, Emergency Medical Dispatch, and Computer Aided Dispatch, such as periodically analyzing workload, reviewing position documentation, interviewing candidates and making hiring decisions, evaluating job performances and determining significant changes in responsibilities, reviewing salaries and recommending promotions, transfers, or demotions, and communicating and administering personnel programs and procedures.

Ability to supervise assigned staff, including providing orientation and training, planning, delegating, and controlling work assignments, establishing specific work goals, maintaining discipline and recommending corrective action as warranted, and keeping supervisor and assigned staff informed of organizational developments.

Ability to effectively communicate orally and in writing with co-workers, other County departments, Police, Fire, emergency services, public safety agencies, and members of the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.

Ability to provide public access to or maintain confidentiality of department information and records according to state requirements.

Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.

Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/difficult persons.

Ability to understand, memorize, retain, and carry out verbal and written instructions and present findings in oral or written form.

Ability to speak clearly and distinctly, hear and be heard and understood when communicating in person, by radio, or by telephone.

Ability to compare or observe similarities and differences in data, compile, collate, or classify data, analyze and evaluate data, and make determinations based on data analyses.

Ability to work alone with minimum supervision and with others in a team environment.

Ability to work on several tasks at the same time and work rapidly for long periods, often under time pressure.

Ability to apply knowledge of people and/or locations, and plan and layout assigned work projects.

Ability to read and interpret detailed prints, sketches, layouts, specifications, and maps. Ability to count, perform simple arithmetic calculations.

Ability to plan and present public speaking presentations, fund raisers, and special events.

Ability to regularly work extended and/or irregular hours, and occasionally work weekends and/or evening hours, and travel out of town, sometimes overnight.

Ability to occasionally testify in legal proceedings/court as required. Ability to serve on 24-hour call for emergencies.

Possession of a valid Indiana driver’s license and a demonstrated safe driving record.

II.​RESPONSIBILITY:

Incumbent receives administrative or advisory direction and exercises independent judgment in developing and implementing procedures and training programs, supervising and directing personnel, and coordinating Department operations. Incumbent frequently makes decisions which are determined by specific instructions or existing, well established policies and procedures. Errors in work are primarily detected or prevented through procedural safeguards and notification from other departments, agencies or the public. Work errors could result in inconvenience to other agencies or the public, and/or endangerment/loss of life to emergency service workers or members of the public.

III.​PERSONAL WORK RELATIONSHIPS:

Incumbent maintains frequent contact with co-workers, other County departments, Police, Fire, emergency services, public safety agencies, and members of the public for purposes of exchanging information and directing operations and personnel.

Incumbent reports directly to Central Dispatch Board.

IV.​PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs duties in a communications center, involving sitting/walking at will,

sitting/standing/walking for long periods, lifting/carrying objects weighing 25-50 pounds, keyboarding, speaking clearly, and hearing sounds/communication. Incumbent is frequently exposed to stressful situations associated with emergency requests for assistance and typically performs duties in a restricted seated position with little or no opportunity for breaks during shift.

Incumbent regularly works extended and/or irregular hours, and occasionally works weekends and/or evening hours, and travels out of town, sometimes overnight. Incumbent serves on 24- hour call for emergencies.